Our Policy

Service Terms & Conditions

By scheduling an appointment with DFW Mobile Fingerprinting, you agree to the following terms and conditions:

• Third-Party Agency: Client is responsible for confirming if our services may be used. We are a 3rd party fingerprinting agency and not affiliated with law enforcement.
• Identification Requirements: All clients must present a valid government-issued photo ID (driver's license, state ID, or passport) at the time of service. Photocopies or digital images of identification are not acceptable. No valid and current ID means no service and no refund.
• Card Rejection Policy: In the rare event the fingerprinting cards are rejected after being sent to the appropriate location, we will complete another fingerprinting for the client if the appointment is occurred in the last 30 days. The client will not be charged for the fingerprinting on the FD-258 cards, but will be charged for the travel fee and processing fee.
• Multiple Appointments: Do not schedule an appointment at the same time you have another appointment. We reserve the right to leave the appointment with no refund if client is distracted and unable to be efficiently fingerprinted due to other engagements.
• Damaged Cards: In the event the client fails to follow the directions of our technicians during the appointment and causes the FD-258 card to become unusable, the client will be charged for a replacement card + processing fee.

Payment Policy

• Payment Timing: Payment must be made prior to the appointment in order to reserve the appointment time as we are a mobile service.
• Invoice Timeline: Payments not made after 2 hours of receiving the invoice are subject to having the requested appointment time become unavailable.
• Payment Methods: We accept all major credit cards, debit cards, and electronic payments through our secure payment system.
• Travel Fees: Travel fees for mobile services are calculated based on the distance from our office location to your requested location.
• Extended Booking: Need to book us for a set period of time? Please reach out to us and we will accommodate your need.

Appointment Policies

Updated August 11, 2026. These appointment policies apply to appointments booked on or after this date.

• Confirmed Appointment Time: The date and time listed on your invoice is your confirmed appointment time. If it does not match what you expected, contact us before submitting payment.
• Punctuality — Office Appointments: Office appointments are held for 10 minutes only. If you are not present and ready within 10 minutes of your scheduled appointment time, the appointment is forfeited and no refund will be issued.
• Punctuality — Mobile Appointments: Please be ready for the appointment at the designated appointment time. After 10 minutes we will charge $15 and then $2 per minute in addition to the processing fee. If the client is not ready after 20 minutes, we reserve the right to leave the appointment and no refunds will be issued.
• Forfeited Appointments: A forfeited appointment cannot be rescheduled or credited. To be seen, a new appointment must be booked and paid for in full at the current service price.
• Additional Charges: Additional charges are to be paid prior to the completion of the appointment. Failure to comply may result in the termination of the appointment and no refund.
• Technician Respect: Help us help you. Please do not rush the fingerprint technician. If client continues to rush after the fingerprint technician has asked not to, the appointment will be stopped and no refund will be given.
• Recording Office: For the safety and protection of both clients and staff, our office is under continuous video and audio surveillance. Recordings are retained on a limited rolling basis and are used only in the event of a safety, security, or service dispute.
• Recording Mobile: For the safety and protection of both clients and staff, our technician records audio during mobile appointments. No video is recorded at mobile appointments. Recording begins when the technician arrives and stops when the service is complete. Recordings are retained on a limited rolling basis, are never shared or published, and are used only in the event of a safety, security, or service dispute. If you prefer not to be recorded, notify us before the appointment begins; we may decline to provide mobile service, in which case standard cancellation terms apply.
• Rush Service: For appointments scheduled with less than 2 hours advance notice, a $40 rush service fee will be applied in addition to standard processing fees. Rush service is subject to availability and cannot be guaranteed. Payment for rush service fees must be made prior to the appointment. Clients requesting rush service acknowledge that they are paying for priority scheduling accommodation, and standard cancellation policies remain in effect.

Refund Policy

• Cancellation Refund Window: Refunds are only available if cancellation is requested at least 24 hours before the scheduled appointment time. Same-day appointments are non-refundable, and any appointment cancelled less than 24 hours in advance forfeits the full payment.
• Appointment Cancellation: If we are on our way, or arrive to an appointment and it is discovered that our services are not able to be used, the client will not receive a refund.
• Service Issues: If we are unable to complete your service due to equipment failure, technician unavailability, or another circumstance within our control, you may choose either a full refund of the amount paid or a rescheduled appointment at no additional charge. Our total liability for any service issue is limited to the amount you paid for that appointment. We are not responsible for indirect or consequential costs, including missed deadlines, application delays, travel expenses, or lost wages.
• Quality Guarantee: We guarantee the quality of our fingerprinting services within the limitations described above under Card Rejection Policy.
• Client Misconduct: Clients are expected to remain present, cooperative, and respectful for the duration of the appointment. This includes staying at the fingerprinting station until the service is complete, providing the required personal information when asked, following the technician's instructions on hand positioning and pressure, and treating the technician courteously. Conduct that interferes with the service, including leaving mid-appointment, refusing to provide required information, repeatedly rushing or interrupting the technician after being asked to stop, or abusive or disrespectful behavior may result in the appointment being terminated at our discretion with no refund and no rescheduling. Prints or cards rendered unusable by a client's failure to cooperate are not covered by our Quality Guarantee.

SMS Terms & Conditions

By providing your phone number, you agree to receive text messages from DFW Mobile Fingerprinting LLC regarding your appointments and service inquiries.

• Opt-In: Customers opt-in by providing their mobile number through our website forms or verbally during booking.
• Keywords: You can text STOP at any time to cancel. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. Text HELP for more information.
• Rates: Message and data rates may apply. Message frequency varies based on your appointment status.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Privacy Policy

DFW Mobile Fingerprinting is committed to protecting your privacy and the security of your personal information:

• Data Collection: We collect only the personal information necessary to provide our fingerprinting services, including name, contact information, and payment details.
• Fingerprint Data: We do not store your fingerprint images or data after service completion. All fingerprint data is either transferred directly to the requesting agency or provided to you for your submission.
• Surveillance Recordings: Video or audio recorded at our office or mobile appointment is stored securely, retained on a limited rolling basis, and is not shared, sold, or published. It is accessed only in the event of a safety, security, or service dispute, or where required by law.
• Payment Information: All payment processing is handled through secure, PCI-compliant third-party processors. We do not store your complete credit card information.
• Information Sharing: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as required to complete your fingerprinting service or as required by law. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.